- Different tests will give you different results. Even the same test may give you different results between tests. This is due to the location of test servers and the number of people sharing your connection.
- Take multiple tests and find the average speed you are getting.
- You may need to download plugins in order to run the tests.
- If given the option, pick the test server closest to your physical location. This will help get you the most accurate results.
Compare your results against what you’re paying for. Check with your service provider to see what speeds you “should” be getting. Keep in mind that speeds advertised by your provider are “best case” speeds, and you may not be able to actually get that number on a regular basis.
- If you haven’t upgraded your internet in a long time, you may be able to get better speeds for less money. Companies aren’t usually keen to inform you of better deals, so check to see if new services are available that weren’t when you signed up. Check with all the providers in your area.
- Be aware of the megabyte/megabit difference. Internet Service Providers (ISPs) advertise in megabits, not megabytes. There are 8 megabits (Mb) in a megabyte (MB), so if you are paying for 25 megabits per second (Mbps), then that’s just over 3 megabytes per second (MBps) of actual maximum transfer speed.
Reset your network. Restarting your modem and router will help to solve a lot of network connectivity issues. If your modem or router don’t have power switches, you can unplug the power cable, wait 30 seconds, and then plug it back in. See this guide for details on resetting your network.
Check that signals aren’t conflicting. If you are using a Wireless router, make sure it doesn’t conflict with a cordless phone or wireless camera. Wireless routers come in multiple varieties; 802.11 b, g, and n (2.4 GHz) or 802.11 a (5.8 GHz). If you are using a 2.4 GHz Cordless phone and a 2.4 GHz wireless router, your network connection will be slow when the phone is in use. The same is true of wireless security cameras. Check the frequency on your phone and camera; if it’s 900 MHz then it’s fine. If it says 2.4 GHz or 5.8 GHz then it could be the cause of your slow connection speed while they’re in use.
Check to see if you’ve reached your ISP’s data cap. Many internet service providers place a data cap on their customers that may be a little hard to find. Log in to your account page, or contact the customer service department to see if you have gone over your monthly allowance. Often, the penalty for going over the cap is decreased speed for the rest of the billing period.
Call your ISP Support. Sometimes you just have bad service that can only be fixed on your provider’s end. They can usually tell if your connection is substandard without having a technician come to your home. You may be asked to reset your network again.
Check all of the devices on your network. If someone else on your network is downloading a lot of media from the internet, such as watching video or downloading large files, it is probably hogging a large percentage of your bandwidth.
Relocate your wireless router or computer. If you are connected to the internet via a Wi-Fi router, poor signal can lead to lower speeds and dropped connections. Move your router closer to your computer if possible, or move the computer so that it is closer to the router or keep the router on top of a cupboard to transmit better signal.
- Clean out the dust from your router and modem using a can of compressed air. This will help keep the heat down and increase the reliability of the hardware.
- Maintain proper ventilation around all electrical components to avoid overheating.
Check your filters if you have DSL. When you activated DSL, you hooked the line from your phone jack into one side of a rectangular box filter. On the other side, you have 2 lines coming out, 1 for your phone and 1 for your modem. If you are using a DSL connection over your land-line, make sure that you have high-quality filters in place to get optimum signal speed.